About this course
To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not the price but bad customer service. Handling a business’s issues professionally and courteously is an essential day-to-day task.
What you will learn
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Learn from feedback and promote products and services
- Principles of Customer Service and Delivery
- Understand Customers
- Understand Employer Organisations
Benefits
- Achieve a nationally-recognised Level 2 Certificate in Principles Customer Service
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
- Improve your understanding of how to successfully handle complaints
- Reduce the risk of complaints
This course is 12 weeks long.